Privacy Policy
Last updated: July 2026
Vidcrew ("we," "us," "our") operates vid-crew.netlify.app. This policy explains what data we collect, why, and how it's handled when you use our website, chatbot, or services.
1. Information We Collect
We collect the following when you interact with our site or chatbot:
- Contact details — name, email address, WhatsApp number, submitted via our chatbot, contact form, or order flow.
- Project details — service requirements, plan selection, and briefs you provide us for quoting or delivery.
- Chat messages — conversation content when you use our AI chatbot.
- Technical data — IP address and browser information, used only for rate-limiting abuse protection, not tracking.
2. How We Use Your Information
- To respond to inquiries and provide quotes for our services
- To deliver ordered services (video editing, ads, SEO, web development, etc.)
- To contact you via WhatsApp or email regarding your order
- To improve our chatbot and website based on usage patterns
We do not sell your personal data to third parties.
3. Our AI Chatbot
Our website chatbot uses a third-party AI model (via Groq) to answer questions and collect order details. Messages you send to the chatbot are processed server-side and are not stored beyond what's needed to complete your request. Do not share sensitive personal information (passwords, financial details) in the chat — it is not designed for that.
4. Data Sharing
We may share your information with:
- Our internal team (editors, designers, developers) solely to fulfill your order
- Third-party service providers we use to operate our site (e.g. Netlify for hosting, Groq for chatbot processing, Upstash for rate limiting) — these providers only process data on our behalf and don't use it for their own purposes
5. Data Retention
We retain contact and order information only as long as necessary to complete your order and for basic business records. You can request deletion of your data at any time by contacting us.
6. Your Rights
You can request access to, correction of, or deletion of your personal data at any time by emailing vidcrew8@gmail.com or messaging us on WhatsApp.
7. Cookies
Our site does not use tracking or advertising cookies. Any technical data stored is limited to what's required for basic site functionality and security.
8. Changes to This Policy
We may update this policy as our services evolve. Changes will be posted on this page with an updated date.
9. Contact Us
Questions about this policy? Reach out:
- Email: vidcrew8@gmail.com
- WhatsApp: +91 9907963885
- Instagram: @vidcrew_8